Contact Us - Temu Canada

Need help? Our Canadian customer service team is here to assist you 24/7. Get support for orders, returns, account questions, and more.

How to Reach Us

📧

Email Support

Get detailed help via email. We respond to all inquiries within 24 hours.

contact@temu-canada.ca
💬

Live Chat

Instant help through our website chat. Available 24/7 for quick questions and support.

Start Live Chat
📱

Mobile App Support

Access customer service directly through the Temu mobile app with built-in chat and help center.

Download App

Send Us a Message

📍 Note for Canadian Customers

For the fastest response, please include your order number and specific details about your inquiry. Our Canadian support team is familiar with local shipping, customs, and return processes.

Customer Service Hours

🕒 Email Support

24/7 Availability
We respond to all emails within 24 hours
Peak response times: 2-6 hours

💬 Live Chat

24/7 Available
Instant support for urgent questions
Average wait time: Under 2 minutes

🇨🇦 Canadian Time Zones

All Time Zones Covered
Pacific, Mountain, Central, Eastern, Atlantic
Bilingual support available

Common Questions & Resources

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Order Questions

Track orders, modify shipping addresses, or get delivery updates.

Track My Order
🔄

Returns & Refunds

Start a return, check refund status, or get return shipping labels.

Return Policy
💳

Account & Payment

Update account information, change payment methods, or reset passwords.

My Account